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Quality Management

In 2005, already before moving into our new buildings, the ARCUS Clinics implemented a comprehensive quality management system in which all employees were gradually included.

Thanks to the great acceptance and the dedication of our staff we were able to form working groups which from then on continuously have been analyzing, adapting and optimizing our internal working procedures and structures.
On this basis we decided to choose CTQ (Cooperation for Transparency and Quality in the Healthcare Sector) as quality management system.

The aim of this system is to motivate directors and employees of the respective facility to implement an internal quality management system with patient orientation and continuously improve it on a self-managing basis (source:

The first certification was successfully completed in November 2006 by the company NIS Zert. Recertification was passed in 2009.

Responsible for quality management are:

Quality Manager:    
Sigrun Goos   
Head of Nursing Services
Quality Representative:
Dr. med. Wolfgang Miehlke
Leading Physician ARCUS Clinics